Escalation List

Identidad Technologies

Voice Network Operation Center

Our Voice technical team will gladly assist you with any questions or suggestions.

Trouble Tickets:

NOC E-mail:

Voice Technical  Escalation Procedure

First Level:

Second Level:

  • Name: Liliana Sánchez
  • Job title: NOC Engineer First Level
  • E-mail: bsanchez@identidadtech.com
  • Phone: (1) 786 242 2224 ext. 106
  • Direct: (1) 786 899 2266

Third Level:

  • Name: Vanessa Zamudio
  • Job title: NOC Engineer
  • E-mail: vzamudio@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 103
  • Direct: (1) 786 899 2263

SMS Network Operation Center

Our SMS technical team will gladly assist you with any questions or suggestions.

Trouble Tickets:

NOC E-mail:

SMS Technical Escalation Procedure

First Level:

Second Level:

  • Name: Claudia Rodríguez
  • Job title: SMS Quality Assurance Engineer Sr.
  • E-mail: crodriguez@identidadtech.com
  • Phone: (1) 786 242 2224 ext. 153

Third Level:

  • Name: Andersson Murillo
  • Job title: NOC Engineer
  • E-mail: amurillo@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 143
  • Direct: (1) 305 7020768

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