Escalaition List

Identidad Technologies

[Voice] Network Operation Center

Our Voice technical team will gladly assist you with any questions or suggestions that you may have

Trouble Tickets:

NOC E-mail:

[Voice] Technical  Escalation Procedure

First Level:

Second Level:

  • Name: Vanessa Zamudio
  • Position: NOC Engineer
  • E-mail: vzamudio@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 103
  • Direct:  (1) 786 899 2263

Third Level:

  • Name: Mario Acero
  • Position: NOC Manager
  • E-mail: macero@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 106
  • Direct: (1) 786 899 2266

Fourth Level:

  • Name: Juan Pablo Angel
  • Position: Vice President of Voice

Fifth Level:

  • Name: Santiago Sánchez
  • Position: Vice President of Operations

[SMS] Network operation center

Our SMS technical team will gladly assist you with any questions or suggestions that you may have

Trouble Tickets:

NOC E-mail:

[SMS] Technical Escalation Procedure

First Level:

Second Level:

  • Name: Anderson Murillo
  • Position: NOC Engineer
  • E-mail: amurillo@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 143
  • Direct:  (1) 305 702 0768

Third Level:

  • Name: Mario Acero
  • Position: NOC Manager
  • E-mail: macero@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 106
  • Direct: (1) 786 899 2266

Fourth Level:

  • Name: Crystal Enríquez
  • Position: Director of SMS Wholesale

Fifth Level:

  • Name: Santiago Sánchez
  • Position: Vice President of Operations

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