Escalation List

Identidad Technologies

[Voice] Network Operation Center

Our Voice technical team will gladly assist you with any questions or suggestions that you may have

Trouble Tickets:

NOC E-mail:

[Voice] Technical  Escalation Procedure

First Level:

Second Level:

Third Level:

  • Name: Vanessa Zamudio
  • Position: NOC Engineer
  • E-mail: vzamudio@identidadtech.com
  • Phone: (1) 786 242 2224 Ext. 103
  • Direct: (1) 786 899 2263

[SMS] Network operation center

Our SMS technical team will gladly assist you with any questions or suggestions that you may have

Trouble Tickets:

NOC E-mail:

[SMS] Technical Escalation Procedure

First Level:

Second Level:

Third Level:

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