How identidad enabled a rapid, large-scale DID deployment for a global logistics and e-commerce leader
Overview
In October 2025, a Fortune 100 client—recently expanding their logistics footprint across Puerto Rico and the Caribbean—needed 1,000 fully tested and operational Puerto Rico DIDs delivered under extremely tight timelines. The request required advanced technical coordination, rapid vendor alignment, and a consultative approach to ensure the numbering solution supported their aggressive growth plans.
identidad successfully delivered all 1,000 DIDs in just two days, proving our ability to operate with precision, speed, and reliability in complex Telco environments.
Client Challenge
The client had just opened a new logistics center in Puerto Rico, which would serve internal operations, partner coordination, and customer support for the entire Caribbean region. To operate effectively, they needed:
• A large batch of Puerto Rico DIDs (1,000 numbers)
• Fully tested and validated
• Provisioned at a specific cost structure
• Record time delivery
They were already using another numbering provider in Puerto Rico, but needed a Telco partner capable of:
• More agile technical execution
• Direct termination in the region
• Stable pricing
• High reliability and minimal downtime
• Consultative support
Because the client is a large global enterprise, any delay in DID provisioning would affect logistics activation, internal communications, delivery coordination, and customer service SLAs.
identidad’s Approach
1. Fast Activation & Transparent Communication
As soon as identidad launched Puerto Rico numbering services, we proactively informed the client. They immediately shared their requirements, allowing us to:
• Begin technical feasibility checks
• Assess local availability
• Align pricing expectations
• Coordinate timelines across multiple internal layers on both ends
2. Deep Technical Collaboration with Local Partners
Our local operator partner had never before processed a request of this size, speed, and technical detail. identidad coordinated closely with them to:
• Align numbering availability
• Validate routing and signaling
• Ensure clean provisioning
• Guarantee pricing feasibility
• Implement staged testing workflows
This required balancing the partner’s operational capacity with the client’s demanding technical and commercial requirements.
3. Pre-Authorization Technical Preparation
Understanding that the client’s internal approval processes are lengthy, identidad leveraged mutual trust and began advancing technical preparation before final client confirmation—a key reason the delivery timeline was achievable.
We engaged our local provider early to:
• Prepare routing
• Configure trunks
• Begin preliminary test sequences
• Set up number blocks for activation
• Ensure interconnection readiness
This strategic move allowed us to execute immediately once the client’s final go-ahead arrived.
4. Precision Provisioning and Rapid Delivery
Once all components were aligned, identidad provisioned the 1,000 DIDs and completed random testing to guarantee quality and compliance.
The entire delivery occurred in two days, meeting the client’s ambitious deadline.
Results
Delivery Outcomes
• 1,000 Puerto Rico DIDs delivered
• Fully tested and activated in 48 hours
• Zero unresolved technical issues (only small-ticket items related to client-side scenarios—resolved quickly)
• Full alignment with the client’s pricing and technical expectations
• Strengthened multi-territory partnership across Puerto Rico and the Caribbean
Trust & Collaboration
This project showcased identidad’s ability to:
• Work consultatively with enterprise clients
• React with extreme agility
• Operate with technical precision under pressure
• Maintain strong partner relationships that enable accelerated execution
• Navigate regional Telco complexity with confidence
Both our client and our providers expressed total trust in the process, validating identidad’s role as a reliable strategic Telco partner.
Key Numbers
• 1,000 DIDs delivered
• 2 days total delivery time
• 100% testing pass rate (randomized test methodology)
• 0 critical failures
Takeaway Message
identidad can support any enterprise-level telecommunications requirement, no matter how demanding.
We combine technical expertise, operational agility, and deep partner trust to deliver solutions that keep our clients’ operations running efficiently—regionally and globally.
Follow Us
Email Sales
Bogota, Colombia
Cra 19B #82-46, Bricka Building, Office 201-202
Tel: 601 426 33 84