Archivos del autor: Camila Aguilera

Identidad Telecom Takes Decisive Action in Response to Recent Robocall Traffic Allegations

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Identidad Telecom Takes Decisive Action in Response to Recent Robocall Traffic Allegations

October 18 2024, Miami, Florida, US.

Identidad Telecom is taking immediate and decisive steps following recent allegations related to illegal robocall traffic. We unequivocally state that Identidad has no involvement in originating or knowingly transmitting the robocall traffic in question, we have been extremely fast in blocking and responding to any request for traceback received, and are fully committed to safeguarding the integrity of our platform, customers and network.

As a responsible and compliant ILD telecom provider, Identidad has always maintained rigorous protocols to combat fraudulent activity. Our anti-fraud system is equipped with realtime monitoring tools that constantly scan for suspicious traffic patterns. We have implemented a stringent protocol for identifying and blocking fraudulent traffic, and we act swiftly to respond to any suspected violations. In fact, our dedicated team typically addresses traceback requests in under one hour. This rapid response reflects our deep commitment to preventing illegal calls from passing through our network.

Every phone number identified through traceback investigations is blocked immediately across our platform. This ensures that any source number flagged for suspicious activity is swiftly and permanently removed from our system, preventing further misuse of our services. We leave no room for compromise when it comes to the integrity of our network.

In response to the FCC’s inquiries, Identidad is taking additional measures further reduce the incidence of transmission and to ensure that bad actors gets blocked and may not transmit any USA calls over our network. We are continuously enhancing our security measures and remain proactive in our efforts to prevent bad actors from exploiting our services. 

 

Identidad has always been and remains 100% aligned with the industry’s traceback and compliance protocols. Over the last several months, we have received 197 tracebacks (and only 37 in the last two months)— an infinitesimally small number considering the hundreds of millions of legitimate US calls that our network transmits each month. This underscores our commitment to transparency and cooperation with regulatory bodies, including the FCC, to address and mitigate any illegal activity.

Moving forward, Identidad we will work even more closely with the ITG and relevant organizations to implement additional security measures aimed at preserving the integrity of Identidad’s network and eliminating robocalls. Identidad’s goal is to strengthen our collaboration with the authorities and continuously improve our security processes. 

 

In addition to responding promptly to the FCC’s recent notice, Identidad is committed to working collaboratively with the FCC to ensure that such issues do not arise again. We view this partnership as crucial to strengthening the telecommunications industry’s defenses against illegal robocalls, and we will continue to uphold the highest standards of compliance, security, and customer protection.

For more information, please contact:

Identidad Technologies

848 Brickell Ave, Suite 810

Miami, FL 33131

admin@identidadtech.com

 www.identidadtech.com

 

Truly Yours,

Andres Sánchez, 

CEO

asanchez@identidadtech.com 

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity.

Toll-free-numbers-dids

September 2024

In today’s increasingly interconnected world, businesses must prioritize seamless customer communication. As companies expand their global footprint and pursue worldwide expansion, ensuring effective customer engagement becomes critical to success. Two powerful tools that can significantly enhance this engagement are toll-free numbers and Direct Inward Dialing (DID). 

 

• Toll-free numbers are phone numbers that allow customers to call a business without being charged for the call. These numbers are commonly used to provide customer service or sales support, making it easier for clients to reach companies at no cost. 

 

• Direct Inward Dialing (DID) is a valuable tool for companies looking to enhance the efficiency of their internal and external communications, providing a more agile and professional customer service, while offering flexibility and scalability in call management. 

 

These numbering services support a company’s international reach and scalable communication solutions.

 

The Importance of Global Connectivity

Global connectivity is no longer a luxury but a necessity for businesses looking to compete on the international stage. Whether you’re a multinational corporation or a growing enterprise aiming to establish a presence in new markets, maintaining a consistent and reliable line of communication with your customers across borders is crucial.

 

Toll-free numbers and DIDs are cornerstones of global connectivity. They enable businesses to offer their customers an easy, cost-free way to reach out, regardless of location. This is particularly important in markets where the cost of international calls might discourage customers from contacting your business. By providing toll-free numbers or local DIDs, you eliminate this barrier, making it easier for customers to engage with your brand and, in turn, fostering stronger relationships.

 

Statistic: 77% of customers expect to interact with someone immediately when they contact a company. Salesforce – State of Service, 6th edition, 2024. 

 

Enhancing International Reach with Toll-Free Numbers and DID

When expanding into new regions, companies often face the challenge of establishing a local presence. Toll-free numbers help bridge this gap by offering a familiar and accessible communication channel for customers in different countries. DID, on the other hand, allows businesses to assign local numbers in each country they operate in, giving customers the impression that the business is located in their home country. This aspect of numbering services is precious for companies looking to build trust and credibility in new markets.

 

DID contributes to your company’s international reach by creating a sense of proximity with your customers, no matter where they are located. By utilizing toll-free numbers or local DIDs, you can increase your chances of success in new markets.

 

Statistic: 83% of U.S. consumers prefer dealing with human beings over digital channels to solve customer service issues. Source:  Accenture 

Scalable Communication Solutions for Growing Businesses

As businesses expand, their communication needs become more complex. Numbering services, particularly toll-free numbers and DIDs, provide scalable communication solutions that can grow with your company. Whether entering new markets through mergers and acquisitions or organically expanding your presence, these services offer the flexibility needed to support your growth.

 

DIDs and Toll-free numbers provide effortless scalability, allowing businesses to expand communication channels without any infrastructure costs. As markets grow, DIDs can be instantly adjusted to meet local needs, ensuring seamless customer service. This enables businesses to scale globally with minimal effort, maintaining smooth communication and engagement without added investment.

 

Statistic: 81% of customers say a positive customer service experience increases the chances of them making another purchase. (Zendesk)

Boosting Customer Engagement with Toll-Free Numbers and DID

Customer engagement is a critical driver of business success. In the digital age, where customers have more choices than ever, providing a convenient and cost-free way to contact your business can make all the difference. Both toll-free numbers and DID play a pivotal role in this regard.

 

Research shows that customers are more likely to contact a business if they know the call will be free or local. This increase in customer interactions can lead to higher customer satisfaction, loyalty, and sales. By offering toll-free numbers or local DIDs, you make it easy for customers to reach out with questions, concerns, or feedback, thereby enhancing their overall experience with your brand.

 

Statistic: 59% of customers trust the brands they interact with. Forrester 

Boost customer engagement with Toll-Free and DID services.

Reach out today for more info on our global Numbering Services!

How Consistent Communication Drives Global Business Success

A key component of worldwide expansion is maintaining consistent communication standards across all regions. Toll-free numbers and DIDs are scalable communication solutions, allowing businesses to centralize their customer support operations while offering localized service. This is particularly important for companies operating in multiple time zones or with a diverse customer base across different regions.

 

DIDs and Toll-free numbers ensure consistent communication across the entire customer journey, helping businesses build trust and a strong brand identity. DIDs allow for local engagement in new markets, while Toll-free numbers provide a unified experience across regions. This centralized approach keeps all customer interactions documented, enabling personalized service and allowing companies to stay competitive by meeting customer needs effectively.

 

Statistic: Fully engaged customers represent a 23% premium in share of wallet, profitability, revenue, and relationship growth over the average customer. Gallup 

Cost Efficiency and Compliance with Toll-Free Numbers and DID

One of the often-overlooked benefits of toll-free numbers and DID is their cost efficiency. For businesses that operate in multiple regions, the cost of maintaining separate phone lines or call centers for each market can quickly add up. Toll-free numbers and DID offer a more cost-effective solution by allowing you to centralize your communication infrastructure while still providing localized service.

 

Additionally, both toll-free numbers and DIDs help businesses comply with local telecom regulations. As you expand into new markets, it’s essential to ensure that your communication practices align with regional requirements. Numbering services, including toll-free numbers and DID, are designed to meet these regulations, reducing the risk of non-compliance and associated penalties.

 

Statistic: Nearly 80% of consumers still rank phone interactions as their preferred customer service channel. (Calabrio)

Statistic:  More than 70% of customers expect conversational service every time they engage with a brand. (Zendesk) 

Conclusion

In conclusion, toll-free numbers and Direct Inward Dialing (DID) are valuable assets for any business looking to increase customer engagement and support its global connectivity goals. By enhancing international reach, supporting a global footprint, and providing scalable communication solutions, these numbering services are key components of successful worldwide expansion. Integrating toll-free numbers and DID into your numbering services strategy for multinational corporations or growing enterprises can yield significant benefits, driving growth and ensuring that your business remains competitive in an increasingly globalized market.

 

To learn more about how toll-free numbers and DIDs can support your company’s international reach and global connectivity, contact Identidad Technologies today.

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Liberty Latin America Selects Identidad Technologies as Preferred A2P and P2A Partner for Liberty Puerto Rico Network.

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Liberty Latin America Selects Identidad Technologies as Preferred A2P and P2A Partner for Liberty Puerto Rico Network.

Identidad-Tech-preferred-partner-LLA-Puerto-Rico

September 2024

Effective October 1, 2024, Identidad Technologies strengthens partnership with Liberty Latin America to enhance local communication services.

 

September 16, 2024 – Identidad Technologies is proud to announce that Liberty Latin America has selected us as the preferred partner for managing A2P and P2A SMS traffic on the Liberty Puerto Rico network, starting October 1, 2024. This partnership further strengthens our long-standing collaboration with Liberty Latin America and highlights our shared commitment to providing seamless, reliable, and high-quality messaging services across the region.

 

This new agreement builds on our proven track record of managing both International A2P and ILD services for Liberty Latin America since 2022. Identidad Technologies was appointed the exclusive gateway for International A2P SMS and ILD business across multiple Caribbean and Latin American markets. Through our efforts, we have ensured the highest standards of service quality and reliability in the region, helping Liberty Latin America maintain its leadership position.

 

Identidad Technologies remains committed to continually enhancing its technology and services, with a focus on supporting Liberty Latin America in maintaining its leadership position in the region. This new partnership in Puerto Rico is yet another step forward in our mission to help businesses and consumers communicate more effectively.

 

About Identidad Technologies


Identidad Technologies continuously evolves by prioritizing innovation and leveraging its extensive telecom experience. With cutting-edge solutions that boost revenue and streamline operations, the company consistently pushes boundaries. Their deep industry expertise and pioneering approach have solidified their position as a leader in the telecommunications space, delivering personalized, consultative services across the entire telecom chain.

 

Their diverse portfolio includes ILD, A2P, P2A, DIDs, Managed Services, and Customer Engagement solutions, among other offerings.

 

About Liberty Latin America


Liberty Latin America is a leading telecommunications company providing advanced communication services to consumers and businesses across Latin America and the Caribbean. Through its commitment to delivering high-quality services, Liberty Latin America enables its customers to connect and thrive in today’s digital world.

 

CONTACT
 

For more information, please contact María Mercedes Salazar-Wichmann at mmsalazar-wichman@identidadtech.com.

 

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