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Joint Announcement: Identidad Tehcnologies Appointed as Exclusive Global Service Manager for Movilgate’s International Telecommunications Initiatives.

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Joint Announcement: Identidad Technologies Appointed as Exclusive Global Service Manager for Movilgate’s International Telecommunications Initiatives

Miami, FL and Buenos Aires, Argentina – November 18, 2024 – Movilgate, a distinguished leader in mobile and digital value-added service solutions, and Identidad Technologies, a global telecommunications innovator, are pleased to announce their strategic partnership.

Effective November 1, 2024, Identidad Technologies will take on the managed services of Movilgate’s international endeavors, including A2P, ILD, numbering, and additional services, positioning itself as Movilgate’s exclusive global service manager. This strategic partnership includes collaborations with leading global operators, the commercialization of international traffic, SIP services, and other pivotal international initiatives.

 

Identidad Technologies has committed its resources to support Movilgate’s strategic growth and expansion efforts. This investment and partnership are set to enhance Movilgate’s ability to enter new markets and drive progress, backed by Identidad’s technological expertise and innovative approach. Luisa Sánchez, VP of Global Sales & Marketing, and María Mercedes Salazar-Wichmann, Associate VP of Managed Services and Numbering at Identidad Technologies, will spearhead this initiative with a collaborative approach. Their combined leadership and expertise will ensure seamless coordination and the successful execution of partnership objectives, driving impactful results and fostering mutual growth.

 

A Partnership for Growth and Innovation

Identidad Technologies, with more than two decades of experience transforming the telecommunications landscape, is renowned for its commitment to innovation, quality, and a client-centric approach. Their proprietary tools and extensive knowledge of the South American and global markets make them an ideal partner to elevate Movilgate’s A2P international operations and future expansions in ILD and RCS, among others.

 

“We are excited to announce this strategic partnership with Movilgate, a company whose network, reputation, and local expertise are unmatched in the region. This collaboration represents a significant investment from Identidad as we bring our advanced technology and extensive experience in international telecommunications to complement Movilgate’s strong market presence.” said Andrés Sanchez, CEO of Identidad Technologies. “By combining our strengths—Movilgate’s established reputation and connections with regional operators and Identidad’s technological innovation and expertise—we believe this partnership will position us as the undisputed leader in A2P messaging, followed by the development of other products, like voice, numbering, RCS, etc., across the Southern Cone of South America. Together, we are committed to driving growth, delivering unparalleled value, and setting new standards in the industry.”

 

Movilgate, known for its comprehensive multichannel solutions and established connections with all major mobile operators in the region, brings invaluable experience in managing diverse mobile traffic, particularly for enterprise clients in the fintech space. This collaboration is set to enhance their already strong market standing through the integration of Identidad’s cutting-edge tools and strategic market insights.

 

“With its deep expertise and established presence in LATAM, Identidad’s investment in Movilgate marks a strategic partnership aimed at expanding Movilgate’s reach in the region. This collaboration is a perfect match, providing Movilgate with the necessary support to broaden its operations and strengthen its foothold in new markets,” remarked Leonardo Shammah, Movilgate’s Director.

 

This alliance is expected to accelerate business growth for both organizations, combining Movilgate’s market reach and strategic solutions with Identidad Technologies’ technological capabilities and industry knowledge to deliver superior value to clients in Argentina and beyond.

 

About Identidad Technologies 

Driven by a passion for innovation, Identidad Technologies leverages over two decades of experience to transform the telecommunications industry. With a focus on technology, the company helps partners enhance every aspect of the telecom chain, offering customized solutions designed to boost revenue and streamline operations. Their comprehensive portfolio, which includes VoIP, A2P, Numbering Services, Managed Services, Switches, Platforms, and CPaaS, underscores their commitment to excellence. Identidad’s trailblazing approach has solidified its role as a leader in the field, continually delivering technology-driven solutions that set new industry standards. For more information, visit 

identidadtech.com.

 

About Movilgate 

Movilgate stands as a recognized leader in the design and development of cutting-edge mobile and digital value-added service solutions. Connected with all major mobile operators in Argentina, Movilgate delivers unmatched service excellence across Uruguay, Bolivia, and Paraguay. Their robust catalog of multichannel solutions—including IoT, digital marketing, and the MultiManager omnichannel platform—empowers client projects and positions the company as a strategic partner dedicated to comprehensive 360° technological advancements. Their commitment to bridging the mobile and digital realms ensures exceptional value and impact throughout the customer journey. 

movilgate.com.

 

For media inquiries, please contact:

Identidad Technologies 

Stephanie Kisner 

skisner@identidadtech.com 

+57 314 2379075


Movilgate 

Matías Pacheco 

mpacheco@movilgate.com 

+54 911 3102773

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Identidad Technologies Reaffirms Commitment to Compliance and Transparency in its Timely Response to FCC Allegations

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Identidad Technologies Reaffirms Commitment to Compliance and Transparency in its Timely Response to FCC Allegations

Miami, FL — October 19, 2024

Identidad Technologies is swiftly and decisively responding to the FCC’s recent allegations regarding suspected illegal robocall traffic. We remain committed to full transparency, regulatory compliance, and ethical business practices, as part of our constant efforts to protect our network against misuse.

As demanded by the FCC, Identidad has immediately complied with the enforcement authority’s request for information regarding Identidad’s compliance practices. Despite receiving the FCC cease-and-desist notice late on a Friday afternoon, we have worked diligently over the weekend to comply with the FCC’s 48-hour window for corrective actions. We have blocked several customers that appeared in tracebacks and ensured they no longer use our network for further transmissions.

Identidad Technologies is deeply concerned about the disproportionate treatment received in this matter. Despite compliance with traceback and robocall mitigation protocols, the FCC issued a K4 Public Notice alleging that Identidad has carried fraudulent traffic, categorizing Identidad alongside fraudulent actors based on just five calls over the course of two months. The K4 Public Notice was issued without any prior warning and, as explained below, without any basis.

Identidad Technologies processes more than 2 million calls daily and, over the past four years, we have received fewer than 200 tracebacks. This is approximately the equivalent of a single traceback request for every fifteen million legitimate calls carried by Identidad. This small number of tracebacks, relative to our large call volume, demonstrates the effectiveness of our stringent preventive anti-fraud measures and our ongoing commitment to mitigate illegal robocall traffic. Further, all traceback requests received by Identidad were addressed well within the required 24-hours response time. In fact, most traceback requests were responded to in one hour, and some of them in less than 45 minutes. After responding to the traceback requests, Identidad proactively blocks the originating A-number covered by the applicable traceback request. These simple facts show that Identidad is operating well within compliance requirements and, in fact, it employs much more stringent security measures than most other players in the industry

The calls referenced in the FCC tracebacks originated from well-established Mobile Network Operators (MNOs), entities that Identidad has always trusted and would never suspect of carrying fraudulent traffic. Since these calls originated outside of Identidad’s network, the originating carrier (and not Identidad) would have been in the best position, and thus responsible, for eliminating fraudulent traffic.

In response to the FCC’s cease-and-desist request, we have taken immediate action by closing the circuits of several carriers for U.S. termination. Among these carriers are the two operators specifically identified in the cease-and-desist notice as having sent the robocalls in question. These carriers will no longer be able to transport calls to the U.S. through our network. This action does not imply that these carriers are knowingly sending robocalls, but reflects our decision to eliminate any potential liability of transporting calls that could inadvertently include robocalls. Additionally, we have closed circuits for any carrier from which we have received tracebacks that were not addressed in a timely manner, or those that are not recognized operators in another country. Despite the revenue loss, this step demonstrates our firm commitment to preventing any possibility of illegal robocalls passing through our network and maintaining the highest level of compliance.

Additionally, while we are preparing a more detailed response to submit within the 14 days required by the FCC, we have expedited this initial response within the mandated 48-hour period to ensure our vendors continue to support our operations without interruption. 

 

Our proactive approach includes real-time traffic monitoring, rapid responses to traceback requests, and immediate blocking of flagged numbers. These efforts underline our dedication to preventing illegal calls and ensuring full compliance with industry regulations. 

 

As part of our commitment to transparency, we are attaching our initial response to the FCC (with confidential information redacted). We will continue collaborating closely with the FCC and US Telecom’s Industry Traceback Group (ITG) to ensure our network’s highest security and compliance standards.

Identidad has never, and will never, engage in illegal robocall activities. Our reputation for transparency and responsibility is paramount, and we remain fully committed to upholding these values.

For more information, please contact:

Identidad Technologies

848 Brickell Ave, Suite 810

Miami, FL 33131

admin@identidadtech.com

www.identidadtech.com


Truly Yours,

Andres Sánchez, 

CEO

asanchez@identidadtech.com 

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity.

Toll-free-numbers-dids

September 2024

In today’s increasingly interconnected world, businesses must prioritize seamless customer communication. As companies expand their global footprint and pursue worldwide expansion, ensuring effective customer engagement becomes critical to success. Two powerful tools that can significantly enhance this engagement are toll-free numbers and Direct Inward Dialing (DID). 

 

• Toll-free numbers are phone numbers that allow customers to call a business without being charged for the call. These numbers are commonly used to provide customer service or sales support, making it easier for clients to reach companies at no cost. 

 

• Direct Inward Dialing (DID) is a valuable tool for companies looking to enhance the efficiency of their internal and external communications, providing a more agile and professional customer service, while offering flexibility and scalability in call management. 

 

These numbering services support a company’s international reach and scalable communication solutions.

 

The Importance of Global Connectivity

Global connectivity is no longer a luxury but a necessity for businesses looking to compete on the international stage. Whether you’re a multinational corporation or a growing enterprise aiming to establish a presence in new markets, maintaining a consistent and reliable line of communication with your customers across borders is crucial.

 

Toll-free numbers and DIDs are cornerstones of global connectivity. They enable businesses to offer their customers an easy, cost-free way to reach out, regardless of location. This is particularly important in markets where the cost of international calls might discourage customers from contacting your business. By providing toll-free numbers or local DIDs, you eliminate this barrier, making it easier for customers to engage with your brand and, in turn, fostering stronger relationships.

 

Statistic: 77% of customers expect to interact with someone immediately when they contact a company. Salesforce – State of Service, 6th edition, 2024. 

 

Enhancing International Reach with Toll-Free Numbers and DID

When expanding into new regions, companies often face the challenge of establishing a local presence. Toll-free numbers help bridge this gap by offering a familiar and accessible communication channel for customers in different countries. DID, on the other hand, allows businesses to assign local numbers in each country they operate in, giving customers the impression that the business is located in their home country. This aspect of numbering services is precious for companies looking to build trust and credibility in new markets.

 

DID contributes to your company’s international reach by creating a sense of proximity with your customers, no matter where they are located. By utilizing toll-free numbers or local DIDs, you can increase your chances of success in new markets.

 

Statistic: 83% of U.S. consumers prefer dealing with human beings over digital channels to solve customer service issues. Source:  Accenture 

Scalable Communication Solutions for Growing Businesses

As businesses expand, their communication needs become more complex. Numbering services, particularly toll-free numbers and DIDs, provide scalable communication solutions that can grow with your company. Whether entering new markets through mergers and acquisitions or organically expanding your presence, these services offer the flexibility needed to support your growth.

 

DIDs and Toll-free numbers provide effortless scalability, allowing businesses to expand communication channels without any infrastructure costs. As markets grow, DIDs can be instantly adjusted to meet local needs, ensuring seamless customer service. This enables businesses to scale globally with minimal effort, maintaining smooth communication and engagement without added investment.

 

Statistic: 81% of customers say a positive customer service experience increases the chances of them making another purchase. (Zendesk)

Boosting Customer Engagement with Toll-Free Numbers and DID

Customer engagement is a critical driver of business success. In the digital age, where customers have more choices than ever, providing a convenient and cost-free way to contact your business can make all the difference. Both toll-free numbers and DID play a pivotal role in this regard.

 

Research shows that customers are more likely to contact a business if they know the call will be free or local. This increase in customer interactions can lead to higher customer satisfaction, loyalty, and sales. By offering toll-free numbers or local DIDs, you make it easy for customers to reach out with questions, concerns, or feedback, thereby enhancing their overall experience with your brand.

 

Statistic: 59% of customers trust the brands they interact with. Forrester 

Boost customer engagement with Toll-Free and DID services.

Reach out today for more info on our global Numbering Services!

How Consistent Communication Drives Global Business Success

A key component of worldwide expansion is maintaining consistent communication standards across all regions. Toll-free numbers and DIDs are scalable communication solutions, allowing businesses to centralize their customer support operations while offering localized service. This is particularly important for companies operating in multiple time zones or with a diverse customer base across different regions.

 

DIDs and Toll-free numbers ensure consistent communication across the entire customer journey, helping businesses build trust and a strong brand identity. DIDs allow for local engagement in new markets, while Toll-free numbers provide a unified experience across regions. This centralized approach keeps all customer interactions documented, enabling personalized service and allowing companies to stay competitive by meeting customer needs effectively.

 

Statistic: Fully engaged customers represent a 23% premium in share of wallet, profitability, revenue, and relationship growth over the average customer. Gallup 

Cost Efficiency and Compliance with Toll-Free Numbers and DID

One of the often-overlooked benefits of toll-free numbers and DID is their cost efficiency. For businesses that operate in multiple regions, the cost of maintaining separate phone lines or call centers for each market can quickly add up. Toll-free numbers and DID offer a more cost-effective solution by allowing you to centralize your communication infrastructure while still providing localized service.

 

Additionally, both toll-free numbers and DIDs help businesses comply with local telecom regulations. As you expand into new markets, it’s essential to ensure that your communication practices align with regional requirements. Numbering services, including toll-free numbers and DID, are designed to meet these regulations, reducing the risk of non-compliance and associated penalties.

 

Statistic: Nearly 80% of consumers still rank phone interactions as their preferred customer service channel. (Calabrio)

Statistic:  More than 70% of customers expect conversational service every time they engage with a brand. (Zendesk) 

Conclusion

In conclusion, toll-free numbers and Direct Inward Dialing (DID) are valuable assets for any business looking to increase customer engagement and support its global connectivity goals. By enhancing international reach, supporting a global footprint, and providing scalable communication solutions, these numbering services are key components of successful worldwide expansion. Integrating toll-free numbers and DID into your numbering services strategy for multinational corporations or growing enterprises can yield significant benefits, driving growth and ensuring that your business remains competitive in an increasingly globalized market.

 

To learn more about how toll-free numbers and DIDs can support your company’s international reach and global connectivity, contact Identidad Technologies today.

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