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Identidad Technologies Reaffirms Commitment to Compliance and Transparency in its Timely Response to FCC Allegations

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Identidad Technologies Reaffirms Commitment to Compliance and Transparency in its Timely Response to FCC Allegations

Miami, FL — October 19, 2024

Identidad Technologies is swiftly and decisively responding to the FCC’s recent allegations regarding suspected illegal robocall traffic. We remain committed to full transparency, regulatory compliance, and ethical business practices, as part of our constant efforts to protect our network against misuse.

As demanded by the FCC, Identidad has immediately complied with the enforcement authority’s request for information regarding Identidad’s compliance practices. Despite receiving the FCC cease-and-desist notice late on a Friday afternoon, we have worked diligently over the weekend to comply with the FCC’s 48-hour window for corrective actions. We have blocked several customers that appeared in tracebacks and ensured they no longer use our network for further transmissions.

Identidad Technologies is deeply concerned about the disproportionate treatment received in this matter. Despite compliance with traceback and robocall mitigation protocols, the FCC issued a K4 Public Notice alleging that Identidad has carried fraudulent traffic, categorizing Identidad alongside fraudulent actors based on just five calls over the course of two months. The K4 Public Notice was issued without any prior warning and, as explained below, without any basis.

Identidad Technologies processes more than 2 million calls daily and, over the past four years, we have received fewer than 200 tracebacks. This is approximately the equivalent of a single traceback request for every fifteen million legitimate calls carried by Identidad. This small number of tracebacks, relative to our large call volume, demonstrates the effectiveness of our stringent preventive anti-fraud measures and our ongoing commitment to mitigate illegal robocall traffic. Further, all traceback requests received by Identidad were addressed well within the required 24-hours response time. In fact, most traceback requests were responded to in one hour, and some of them in less than 45 minutes. After responding to the traceback requests, Identidad proactively blocks the originating A-number covered by the applicable traceback request. These simple facts show that Identidad is operating well within compliance requirements and, in fact, it employs much more stringent security measures than most other players in the industry

The calls referenced in the FCC tracebacks originated from well-established Mobile Network Operators (MNOs), entities that Identidad has always trusted and would never suspect of carrying fraudulent traffic. Since these calls originated outside of Identidad’s network, the originating carrier (and not Identidad) would have been in the best position, and thus responsible, for eliminating fraudulent traffic.

In response to the FCC’s cease-and-desist request, we have taken immediate action by closing the circuits of several carriers for U.S. termination. Among these carriers are the two operators specifically identified in the cease-and-desist notice as having sent the robocalls in question. These carriers will no longer be able to transport calls to the U.S. through our network. This action does not imply that these carriers are knowingly sending robocalls, but reflects our decision to eliminate any potential liability of transporting calls that could inadvertently include robocalls. Additionally, we have closed circuits for any carrier from which we have received tracebacks that were not addressed in a timely manner, or those that are not recognized operators in another country. Despite the revenue loss, this step demonstrates our firm commitment to preventing any possibility of illegal robocalls passing through our network and maintaining the highest level of compliance.

Additionally, while we are preparing a more detailed response to submit within the 14 days required by the FCC, we have expedited this initial response within the mandated 48-hour period to ensure our vendors continue to support our operations without interruption. 

 

Our proactive approach includes real-time traffic monitoring, rapid responses to traceback requests, and immediate blocking of flagged numbers. These efforts underline our dedication to preventing illegal calls and ensuring full compliance with industry regulations. 

 

As part of our commitment to transparency, we are attaching our initial response to the FCC (with confidential information redacted). We will continue collaborating closely with the FCC and US Telecom’s Industry Traceback Group (ITG) to ensure our network’s highest security and compliance standards.

Identidad has never, and will never, engage in illegal robocall activities. Our reputation for transparency and responsibility is paramount, and we remain fully committed to upholding these values.

For more information, please contact:

Identidad Technologies

848 Brickell Ave, Suite 810

Miami, FL 33131

admin@identidadtech.com

www.identidadtech.com


Truly Yours,

Andres Sánchez, 

CEO

asanchez@identidadtech.com 

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity

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How Toll-Free Numbers and DIDs Drive Customer Engagement and Global Connectivity.

Toll-free-numbers-dids

September 2024

In today’s increasingly interconnected world, businesses must prioritize seamless customer communication. As companies expand their global footprint and pursue worldwide expansion, ensuring effective customer engagement becomes critical to success. Two powerful tools that can significantly enhance this engagement are toll-free numbers and Direct Inward Dialing (DID). 

 

• Toll-free numbers are phone numbers that allow customers to call a business without being charged for the call. These numbers are commonly used to provide customer service or sales support, making it easier for clients to reach companies at no cost. 

 

• Direct Inward Dialing (DID) is a valuable tool for companies looking to enhance the efficiency of their internal and external communications, providing a more agile and professional customer service, while offering flexibility and scalability in call management. 

 

These numbering services support a company’s international reach and scalable communication solutions.

 

The Importance of Global Connectivity

Global connectivity is no longer a luxury but a necessity for businesses looking to compete on the international stage. Whether you’re a multinational corporation or a growing enterprise aiming to establish a presence in new markets, maintaining a consistent and reliable line of communication with your customers across borders is crucial.

 

Toll-free numbers and DIDs are cornerstones of global connectivity. They enable businesses to offer their customers an easy, cost-free way to reach out, regardless of location. This is particularly important in markets where the cost of international calls might discourage customers from contacting your business. By providing toll-free numbers or local DIDs, you eliminate this barrier, making it easier for customers to engage with your brand and, in turn, fostering stronger relationships.

 

Statistic: 77% of customers expect to interact with someone immediately when they contact a company. Salesforce – State of Service, 6th edition, 2024. 

 

Enhancing International Reach with Toll-Free Numbers and DID

When expanding into new regions, companies often face the challenge of establishing a local presence. Toll-free numbers help bridge this gap by offering a familiar and accessible communication channel for customers in different countries. DID, on the other hand, allows businesses to assign local numbers in each country they operate in, giving customers the impression that the business is located in their home country. This aspect of numbering services is precious for companies looking to build trust and credibility in new markets.

 

DID contributes to your company’s international reach by creating a sense of proximity with your customers, no matter where they are located. By utilizing toll-free numbers or local DIDs, you can increase your chances of success in new markets.

 

Statistic: 83% of U.S. consumers prefer dealing with human beings over digital channels to solve customer service issues. Source:  Accenture 

Scalable Communication Solutions for Growing Businesses

As businesses expand, their communication needs become more complex. Numbering services, particularly toll-free numbers and DIDs, provide scalable communication solutions that can grow with your company. Whether entering new markets through mergers and acquisitions or organically expanding your presence, these services offer the flexibility needed to support your growth.

 

DIDs and Toll-free numbers provide effortless scalability, allowing businesses to expand communication channels without any infrastructure costs. As markets grow, DIDs can be instantly adjusted to meet local needs, ensuring seamless customer service. This enables businesses to scale globally with minimal effort, maintaining smooth communication and engagement without added investment.

 

Statistic: 81% of customers say a positive customer service experience increases the chances of them making another purchase. (Zendesk)

Boosting Customer Engagement with Toll-Free Numbers and DID

Customer engagement is a critical driver of business success. In the digital age, where customers have more choices than ever, providing a convenient and cost-free way to contact your business can make all the difference. Both toll-free numbers and DID play a pivotal role in this regard.

 

Research shows that customers are more likely to contact a business if they know the call will be free or local. This increase in customer interactions can lead to higher customer satisfaction, loyalty, and sales. By offering toll-free numbers or local DIDs, you make it easy for customers to reach out with questions, concerns, or feedback, thereby enhancing their overall experience with your brand.

 

Statistic: 59% of customers trust the brands they interact with. Forrester 

Boost customer engagement with Toll-Free and DID services.

Reach out today for more info on our global Numbering Services!

How Consistent Communication Drives Global Business Success

A key component of worldwide expansion is maintaining consistent communication standards across all regions. Toll-free numbers and DIDs are scalable communication solutions, allowing businesses to centralize their customer support operations while offering localized service. This is particularly important for companies operating in multiple time zones or with a diverse customer base across different regions.

 

DIDs and Toll-free numbers ensure consistent communication across the entire customer journey, helping businesses build trust and a strong brand identity. DIDs allow for local engagement in new markets, while Toll-free numbers provide a unified experience across regions. This centralized approach keeps all customer interactions documented, enabling personalized service and allowing companies to stay competitive by meeting customer needs effectively.

 

Statistic: Fully engaged customers represent a 23% premium in share of wallet, profitability, revenue, and relationship growth over the average customer. Gallup 

Cost Efficiency and Compliance with Toll-Free Numbers and DID

One of the often-overlooked benefits of toll-free numbers and DID is their cost efficiency. For businesses that operate in multiple regions, the cost of maintaining separate phone lines or call centers for each market can quickly add up. Toll-free numbers and DID offer a more cost-effective solution by allowing you to centralize your communication infrastructure while still providing localized service.

 

Additionally, both toll-free numbers and DIDs help businesses comply with local telecom regulations. As you expand into new markets, it’s essential to ensure that your communication practices align with regional requirements. Numbering services, including toll-free numbers and DID, are designed to meet these regulations, reducing the risk of non-compliance and associated penalties.

 

Statistic: Nearly 80% of consumers still rank phone interactions as their preferred customer service channel. (Calabrio)

Statistic:  More than 70% of customers expect conversational service every time they engage with a brand. (Zendesk) 

Conclusion

In conclusion, toll-free numbers and Direct Inward Dialing (DID) are valuable assets for any business looking to increase customer engagement and support its global connectivity goals. By enhancing international reach, supporting a global footprint, and providing scalable communication solutions, these numbering services are key components of successful worldwide expansion. Integrating toll-free numbers and DID into your numbering services strategy for multinational corporations or growing enterprises can yield significant benefits, driving growth and ensuring that your business remains competitive in an increasingly globalized market.

 

To learn more about how toll-free numbers and DIDs can support your company’s international reach and global connectivity, contact Identidad Technologies today.

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Identidad Technologies’ expertise in the telecommunications industry will facilitate the growth of the already expansive network of SwitchRay, a 46 Labs, LLC entity, and look to take this infrastructure to the next level.

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Joint Announcement: The Identidad Technologies family of companies is Pleased to Announce the Acquisition of SwitchRay, a 46 Labs business unit, to Advance Capabilities And Market Presence

Identidad Technologies’ expertise in the telecommunications industry will facilitate the growth of the already expansive network of SwitchRay and look to take this infrastructure to the next level.

Miami, FL – March 12, 2024 – Identidad, a premier telecommunications group of companies known for its strategic and industry-disrupting approach, in pursuit of world-class innovation, has announced the successful acquisition of SwitchRay, also known as Mera Systems, a global telecom leader that has developed comprehensive VoIP softswitch solutions, from 46 Labs. The acquisition became official on March 8, 2024, and all changes are effective as of March 12, 2024. Identidad has more than 20 years’ of experience creating innovative and successful technological solutions for Voice over Internet Protocol (VoIP), Short Message Service Application-to-Person (SMS A2P), Numbering Services, including Direct inward Dialing (DIDs), among other services, Managed Services, Communications Platform as a Service (CPaaS) solutions and other offerings.

 

46 Labs is a global leader in connectivity management for large enterprises and service providers. It has managed the SwitchRay business unit for the past 8 years.

 

Identidad is confident that, as a current user of SwitchRay’s softswitch infrastructure, combined with their pre-existing knowledge and resources, it will be able to add a heightened level of expertise to make advances to the infrastructure while offering increased support to its customers. Identidad is excited to utilize the newly acquired software to develop and expand its footprint in Managed Services, globally.

 

“At Identidad, we look forward to adding SwitchRay’s software into our already extensive telecommunications infrastructure, as we have first-hand knowledge of the incredibly advanced and critical systems this fantastic company has to offer,” said the CEO of Identidad Technologies, Andrés Sánchez. “The future of telecommunications is bright, and we are thrilled to welcome the talented employees of SwitchRay into our Identidad family, where they will be treated with care, and poised for growth in their careers. We are a company committed to integrity and innovation and we believe that by forming our new subsidiary, NexaSwitch, we will provide the necessary separation to ensure a future of success for all in the telecommunications industry.”

 

With respect to SwithRay’s customers, Identidad is committed to protecting their privacy and security, while improving support. For this, they have formed a new subsidiary in the Identidad family of companies, NexaSwitch Global, LLC, through which they will manage the SwitchRay platform. Despite the common ownership, NexaSwitch will be functioning on entirely independent servers with an ethical screen in place to ensure complete discretion of all current and future user information, as well as customer pricing protection.

 

“I have full confidence in transferring the SwitchRay technology to Mr. Sanchez and the team at Identidad Technologies,” said Trevor Francis, CEO of 46 Labs, LLC. “Identidad is known for its transparency and innovation, and I look forward to watching the evolution of this product under Mr. Sanchez’s guidance.”

 

Learn more about Identidad Technologies at identidadtech.com.

About Identidad

 

Established in 2001 and headquartered in Miami, Florida, Identidad is a dynamic group of companies known for its innovation and extensive solutions in the telecommunications industry, with a primary focus and specialty in the Caribbean and LATAM region. With over 20 years of experience, Identidad excels in providing top-of-the-line Voice over Internet Protocol (VoIP), Short Message Service Application-to-Person (SMS A2P), Numbering Services, including Direct inward Dialing (DIDs), Managed Services, Communications Platform as a Service (CPaaS) solutions, among a myriad of other offerings that generate revenue and enhance efficiency for service providers. Identidad’s pioneering approach and deep industry knowledge have established them as a prominent figure in the telecommunications space, offering personalized and consultative solutions across the entire chain. Identidad has two office locations – one in Miami, Florida, and the other in Bogota, Colombia with over 70 employees across 4 continents worldwide.

 

About 46 Labs

 

46 Labs provides global enterprises and service providers with the technology they need to solve their most complex connectivity challenges. The 46 Labs PeerEdge® orchestration platform delivers the only vendor- and carrier-neutral telecommunications software solution, providing IT leaders the ability to directly manage and monitor all their voice and data traffic and delivering the single source of truth for all their global connectivity. Industry innovators in healthcare, telecom, finance, manufacturing, education, and government rely on 46 Labs to bring together and interconnect the foundational infrastructure that powers their success. Learn more at 46labs.com.

 

46 Labs was represented by: Laura Fodor and Theresa Mehringer of Burns, Figa & Will

 

Identidad was represented by: Davide Proietti and David Marko of Marko & Magolnick, P.A.

 

Media Contact


Stephanie Kisner

Identidad Technologies

skisner@identidadtech.com

+57 3142379075


Angela Stanley

46 Labs LLC

Angelas@interdependence.com

(919) 480-7937

Identidad Technologies’ Q&A

Q: What is happening today?

 

A: We are thrilled to finally share the news with you that Identidad has completed the acquisition of SwitchRay, also known as Mera Systems, from 46 Labs, LLC. The addition of SwitchRay’s offerings to our growing global portfolio is an exciting new opportunity to further enhance our service offerings worldwide.

 

Q: When is this effective?

 

A: The acquisition of SwitchRay and our new umbrella structure was officially established on March 8, 2024, and all changes are effective as of March 12, 2024.

 

Q: Tell me more about the acquisition.

 

A: To uphold our ethical standards as well as the necessary legal regulations regarding the acquisition, we have implemented a new umbrella structure with Identidad’s affiliate NexaSwitch Global, LLC as the entity created to serve as the new owner and support system for SwitchRay.

 

Identidad Technologies remains a separate entity and none of our employees will have access to any sensitive or competitive information owned by SwitchRay at any time.

 

Q: Who owns SwitchRay now?

 

A: Effective March 8, 2024 SwitchRay is fully owned by NexaSwitch Global, LLC a newly formed subsidiary of Identidad Technologies. NexaSwitch is the sole owner and support system for all SwitchRay technology.

 

Q: Why is there a new entity?

 

A: Identidad Technologies is known globally for its transparency, quality solutions and open, honest communication with its customers and business partners. We take our reputation seriously and value the trust placed in us to provide exceptional services worldwide. This is why we are following the legal requirements associated with this acquisition to ensure that all operations are separate and that all sensitive and proprietary information remains behind an ethical screen. NexaSwitch is the sole owner and support system for all SwitchRay technology.

 

We wanted to ensure that legally, ethically, and optically – all vendor and customer parties as well as partner entities felt safe and secure and were able to put their full trust in Identidad Technologies during this acquisition transition.

 

Q: Why acquire SwitchRay from 46 Labs, LLC?

 

A: SwitchRay’s addition to the Identidad Technologies portfolio will allow us to continue to create unparalleled world-class solutions, including a new level of telecommunications services and security enhancements worldwide.

 

Q: How will this affect my business with Identidad Technologies?

 

A: You should not experience any tangible difference in our business relationship. SwitchRay will remain a separate entity from Identidad Technologies. You can expect the same level of efficiency and attention to your business needs.

 

If anything, the acquisition simply poises Identidad Technologies to operate more swiftly, efficiently, and provide enhanced service to an expanded service area – for the benefit of our loyal and valued customer base, like yourself.

 

Q: Will anything about my contract agreement be amended this year or in the coming years as a result of the acquisition?

 

A: No – your contract will remain legally binding through the timeline, terms and conditions previously agreed upon. As always, Identidad Technologies, along with the newly formed NexaSwitch, will continue to review and consider contract adjustments upon renewal, based on ongoing and routine business decisions, if needed.

 

Q: Will Identidad Technologies have access to any sensitive information or trade secrets owned by SwitchRay?

 

A: We value the trust you put in us to handle your business and information with the sensitivity and care you expect. I want to assure you that Identidad Technologies has worked closely with NexaSwitch to ensure that all operations are separate and that all sensitive and proprietary information remains behind an ethical screen.

 

Q: Who can I contact if I have more questions or concerns?

 

A: We are always available to discuss your questions or concerns. Please contact Santiago Sánchez, Vice President of Operations at ssanchez@identidadtech.com for more information. 

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