Voice Connectivity for Contact Centers
Launch campaigns with confidence.
Expand operations without adding complexity.
Whether you’re supporting outbound campaigns or managing customer engagement across multiple countries, identidad delivers voice connectivity for contact centers, backed by DIDs, International Toll-Free Numbers (ITFN), and local Toll-Free Numbers (TFN) — the numbering infrastructure your operations need to scale reliably.
Which type of CX operation do you support?
Outbound Operations
Every flagged number, SIP drop, or answer rate dip is revenue you didn’t generate. We give outbound operations the carrier-grade infrastructure, local number presence, and 24×7 support to keep campaigns performing.
- Local DIDs across LATAM and 120+ destinations worldwide — trusted caller identity that gets answered
- Carrier-grade SIP with elastic capacity for high-concurrency outbound
- Fast provisioning — campaigns launch on schedule, not on carrier timelines
- 24×7 NOC with SLA-backed operations
Regional Operations
Every extra carrier, contract, and onboarding process is complexity your team carries instead of delivering service. We give regional CX operations a single framework that covers every market they’re in.
- DIDs across LATAM and 120+ destinations worldwide — direct operator depth across every major market
- Local Caller Identity per country, managed through one operational framework
- New markets onboarded without renegotiating — same process, every country
- 24×7 NOC with SLA-backed operations across every active market
Unified Regional Operations
Scale your regional footprint, not your operational complexity.
Manage Voice and Cloud Numbering across multiple countries through a single telecom framework — with local presence, centralized support, and consistent operations across every market you serve.
Our Cloud Numbering Solutions include:
- DIDs
- International Toll-Free Numbers
- Toll-Free Numbers
120+
3.5B
25+
Outbound Performance
Scale your outbound operation, not your telecom challenges.
Manage high-volume campaigns through a reliable voice, DIDs, international toll-free numbers, and local toll-free numbers framework designed to support answer rates, simplify growth, and keep customer engagement operations performing at scale.
⎯ Built for CX Integrators
Telecom infrastructure designed for implementation at scale.
- Fast provisioning that keeps projects moving
- Standardized onboarding across every market
- Multi-country deployment support through a single framework
- One commercial relationship across your operation
- One support structure backed by a 24×7 NOC
⎯ Why identidad
Trust is built long before the first call is placed.
Anti-fraud is built in
Protect caller reputation, number integrity, and campaign performance through real-time fraud detection and mitigation.
Direct relationships. Fewer intermediaries
More direct operator access means better quality, stronger accountability, and fewer points of failure.
Deep LATAM expertise
Built on decades of operator relationships, regulatory knowledge, and hands-on experience across the region
Learn more about our Voice and Cloud Numbering Services
⎯ At a glance
Not sure which one fits your operation?
Outbound Operations
Regional Operations
Best for
Collections, telesales, customer acquisition, lead generation
Multi-country customer support, omnichannel CX, regional service delivery
Coverage
Worldwide + deep LATAM and niche market expertise
Numbers
Local DIDs with trusted caller identity — optimised for outbound answer rates
Local DIDs per country — consistent local presence across all active markets
Voice
Carrier-grade SIP that scales across campaigns and regions
Pricing
Per-DID + usage-based outbound traffic with monthly commitment
Per-DID with included minutes and one concurrent channel — overage billed by destination
Activation
Fast provisioning — campaigns launch without waiting on carrier timelines
Fast country onboarding — new markets activated through the same framework
Reporting
DID, channel, and traffic visibility
Consolidated reporting across all active countries
Support
24×7 NOC with SLA-backed operations
24×7 NOC with SLA-backed operations across every active market
Follow Us
Email Sales: sales@identidadtech.com
Bogota, Colombia
Cra 19B #82-46, Bricka Building, Office 201-202
Tel: 601 426 33 84
Miami, USA
848 Brickell Ave, Office 810, Miami, FL 33131
Tel: 1-786 242 2224
